1. What is Vesyl?
Vesyl is an online footwear store offering a selection of shoes and related products for customers looking for stylish and practical everyday footwear.
2. Where is Vesyl located?
Our business address is:
445 Albee Square W
Brooklyn, NY 11201
USA
Some products may be fulfilled and shipped from third-party supplier locations.
3. How long does shipping take?
For U.S. orders, estimated delivery is generally 7–15 business days, in addition to approximately 1–3 business days for order processing.
Actual delivery times may vary.
4. Do you provide tracking information?
Yes. When tracking information is available, it may be provided through your order confirmation or shipping notification.
5. Can I change or cancel my order?
Contact us as soon as possible at support@vesyl.store.
We cannot guarantee that an order can be changed or canceled once processing or fulfillment has started.
6. What is your return policy?
Eligible items may generally be returned within 30 days of delivery, provided they meet our return conditions.
Please review our Refund & Return Policy before sending anything back.
7. Can I return worn shoes?
Generally, returned shoes must be unused, unworn, and in their original condition. Contact us if you have received a defective or damaged product.
8. What if I receive the wrong product?
Contact us at support@vesyl.store within 7 days of delivery and provide your order number and photos of the product received.
9. What if my package is delayed?
Delivery times are estimates and delays can sometimes occur because of carriers, weather, holidays, customs, or fulfillment issues.
If your package appears significantly delayed, contact our support team with your order number.
10. Can products arrive in separate packages?
Yes. If your order contains products fulfilled from different locations, items may arrive separately.
11. Do you ship internationally?
International shipping availability depends on the products and destinations available at checkout.
International customers may be responsible for applicable customs duties, taxes, or import charges.
12. How can I contact Vesyl?
You can contact us through:
Email: support@vesyl.store
Phone: +1 (909) 839-7065
Business Address:
445 Albee Square W, Brooklyn, NY 11201, USA