Shipping policy

Thank you for shopping with Vesyl. We aim to provide reliable and transparent shipping information for every order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders are not normally processed on weekends or U.S. public holidays.

During promotional events, holidays, or periods of unusually high order volume, processing may take longer.

2. Shipping Times

Estimated delivery time is generally:

United States: 7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, carrier delays, and other circumstances outside our reasonable control.

3. Third-Party Fulfillment

Vesyl may use third-party suppliers and fulfillment partners to process and ship orders.

Depending on the product, an order may be shipped directly from a third-party fulfillment location rather than from our business address in Brooklyn, New York.

4. Tracking Information

When tracking information is available, it may be provided to you by email or through the order information available on our website.

Please allow some time for tracking information to become active after shipment.

5. Multiple Items

If your order contains multiple products, your items may arrive in separate packages and at different times because products may be fulfilled from different locations.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

7. Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is also subject to the carrier's processes.

If your package appears lost or significantly delayed, contact us at support@vesyl.store and provide your order number so we can assist you.

For packages confirmed as delivered by the carrier but reported missing or stolen, we may request additional information and may recommend contacting the shipping carrier or local authorities.