Refund & Return Policy

 

At Vesyl, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions below.

 

1. Return Window

 

You may request a return within 30 days of delivery.

To be eligible for a return:

·         The item must be unused and unworn.

·         The item must be in its original condition.

·         The item should be returned with its original packaging, where applicable.

·         Proof of purchase or order information may be required.

Items that do not meet these requirements may not be eligible for a refund.

 

2. How to Request a Return

Before sending any item back, please contact us at:

support@vesyl.store

Please include:

·         Your order number

·         Your name

·         The item you want to return

·         The reason for the return

·         Photos, if the item is damaged, defective, or incorrect

·          

Do not send products to our business address unless we specifically provide that address as the authorized return destination.

 

3. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is generally responsible for return shipping costs.

If we determine that the item was damaged, defective, or incorrectly shipped, we may provide further return instructions or, where appropriate, cover reasonable return shipping costs.

 

4. Damaged or Incorrect Items

Please contact us within 7 days of delivery if you receive:

·         A damaged item

·         A defective item

·         The wrong product

·         The wrong size or variation due to an order fulfillment error

Please provide photos or other information that helps us evaluate the issue.

 

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

 

6. Non-Refundable Situations

A refund may be denied where:

·         The return request is made after the applicable return period.

·         The product has been worn, used, washed, or damaged after delivery.

·         The product is returned without authorization.

·         The item is missing components or original packaging where required.

·         The condition of the returned item does not reasonably allow resale.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.

 

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@vesyl.store.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed after fulfillment or shipment has begun.

 

8. Exchanges

If you need a different size or product, please contact us before returning your item. Exchanges may be subject to product availability.

 

9. Contact

For return or refund questions:

Vesyl
Email: support@vesyl.store
Phone: +1 (909) 839-7065
Address: 445 Albee Square W, Brooklyn, NY 11201, USA